CAN'T LOGIN TO ROKU ACCOUNT

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CAN'T FIND ROKU DEVICE

If you see a "Make sure your Roku device is powered on and connected to your WiFi network" message on the device selection screen in the Roku app, your Roku device was not detected over your network.

First, try going through network setup to ensure your Roku device is visible ("awake") on your home network: Go to Settings > Network from your Roku device (or Settings > Network > Repeat guided setup from an original Roku device).

After you have successfully checked your connection, tap "Try Again" in the Roku mobile app.

If that did not work, try exiting the Roku app, turning your phone's (or tablet's) Wi-Fi off and on and re-entering the app.

Next, confirm your Roku device is on the same network as your phone:

On your phone, open Settings and check your network's IP address. Go to Settings > Wi-Fi > Your network name and write down the number next to "IP Address." Your IP address will be a four-part number (e.g. 192.168.0.125).
Now, check the IP address of your Roku device. If you have a Roku TV, go to Settings > System > About. For all other Roku devices, go to Settings > About from your Roku device (Settings > Player info from original Roku device). Write down the number next to “IP Address.”
The first three of four numbers of the IP address of your phone and your Roku device should match (e.g. 192.168.0 from IP address 192.168.0.101). If these numbers do not match, your Roku device and phone are not on the same network.

If the IP address numbers match, you can connect manually by entering the IP address of your Roku device in the Roku app. Tap "Connect Manually" in the mobile app and follow directions.

If the IP address numbers do not match and your Roku device and phone are not on the same network, try the following:

If your Roku device is connected via Wi-Fi, check that your phone or Roku device aren't accidentally connected to a neighbor's Wi-Fi network.
If your Roku device is connected via Ethernet, connect it wirelessly to the same Wi-Fi network as your phone. Go through Wi-Fi setup on your Roku device by selecting Settings > Network. Have your network password ready.
If you are using a combination cable modem/wireless router, try adding a separate wireless router to your network and connecting your Roku device and phone to it.
If you have multiple wireless routers in your home, check that your Roku device and phone are connected to the same router (same SSID).

If the app still does not show your Roku device, try powering down your Roku device, phone, and router. Restart all devices, wait 3 minutes, then launch the Roku app again.

CAN THE MOBILE APP CONTROL A ROKU TV?

Yes, like a standalone Roku player, a Roku TV can be fully controlled with the Roku mobile app. All three of our mobile apps (iOS, Android, Windows 8.1) will detect and connect to Roku TVs. When connected, you will have control of volume, be able to switch inputs, and be able to view any antenna TV channels you have in addition to having all standard features of the mobile app.

HOW DO I TURN A ROKU TV ON WITH THE MOBILE APP?

The Roku mobile app allows users to power off their Roku TV. You can turn the TV on using the Roku mobile app within 12 minutes of powering the TV off. After 12 minutes, the TV's Wi-Fi connection shuts down and you will need to use the TV remote to power on the Roku TV. You may then reconnect with the Roku mobile app to control the TV.

NEED MORE HELP?

Finally, it's possible you have an incompatible router or a network configuration issue. Try contacting Roku Support for more help. Be ready to provide them with details about the issue, your router make/model, your Roku device model, your Roku software version, your phone model and your phone OS version.

Also, you can go to Roku FAQ's and search for help.

We welcome email feedback on how to improve our app at feedback@roku.com.